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[FRANK REMOVALS] (“We”, “Us”, “Our”)
Customer (“You”, “Your”)
Date: [18/06/2025]

1. Introduction

1.1 These Terms & Conditions govern the contract between You and Us for the provision of removal and/or storage services.
1.2 “Removal Services” means the collection, transport, delivery of Your goods as agreed. “Storage Services” means the storage of Your goods in our facility (or that of our nominated agent) under the terms here.
1.3 By booking with Us, You agree to these Terms & Conditions. Any variation must be agreed in writing by an authorised representative of Us.
1.4 We are a fully insured removals and storage company. We maintain insurance cover for our operations (you should check the level of cover and any limitations).

2. Quotation and Acceptance

2.1 Our written quotation is valid for [e.g. 28 days] from date of issue unless otherwise stated.
2.2 The quotation is based on the details You provide (volume, access, floors, parking, date etc.). If circumstances change (for example additional items, extra floors, restricted access) we reserve the right to adjust the price.
2.3 To confirm a booking, You must accept the quotation in writing (or by email) and pay any deposit required.
2.4 We will not charge You a fee for changing the date of Your move, provided that You give reasonable notice and the date change is agreed by Us.

3. Provision of Services

3.1 On the agreed date, Our team will arrive and carry out the removal and/or storage services as agreed.
3.2 You will ensure that the goods to be removed or stored are ready, accessible and safe to handle (empty & defrost refrigerators/freezers; dismantled if previously agreed; correct packaging; cleared access etc).
3.3 If access, parking or other circumstances are unsuitable (narrow roads, inadequate lift, heavy items, etc) and this was not disclosed at quotation, We reserve the right to charge an additional fee.
3.4 If You require additional services outside of the original quotation (e.g. packing, special lifts, above-first floor without lift, or special disposal) these will be charged separately.

4. Goods Not to Be Submitted

4.1 Unless previously agreed by Us in writing, you must not submit for removal or storage:
4.1.1 Items which are hazardous, flammable, explosive, perishable, or otherwise unsafe (for example gas bottles, aerosols, fuels, oils, paints).
4.1.2 Jewellery, watches, precious stones or metals, cash, deeds, negotiable documents, mobile phones, portable media, coins or stamps or similar collections (unless agreed and insured separately).
4.1.3 Animals, birds, fish, reptiles or plants.
4.2 If You submit such items without our prior written agreement, We may refuse to handle them and, if stored, may arrange for their disposal at Your cost.

5. Your Responsibilities

5.1 You will:
5.1.1 Provide us with a full and accurate inventory of goods removed or stored when requested.
5.1.2 Provide a correct forwarding/correspondence address and contact telephone number, and promptly notify Us of any change.
5.1.3 Pack any items in loose or unstable condition unless packing service is included.
5.1.4 Ensure that all appliances/garden equipment are empty, clean, dry and free of residual fluid.
5.1.5 Provide suitable access, parking, key availability and ensure any workmen, pets or other obstructions are addressed.
5.2 Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage arising from your failure to comply with these responsibilities.

6. Insurance & Liability

6.1 We carry insurance cover for our removal and storage operations. We will provide You with the details of cover, any excess and exclusions upon request.
6.2 If You declare the value of Your goods and choose our standard liability option (if offered), our liability will be based on repair or replacement costs, taking into account age and condition of goods.
6.3 If You do not declare value or choose reduced liability cover, our liability may be limited (for example per item or per kilogram) as stated in the quotation.
6.4 Claims for damage or loss must be submitted in writing within [e.g. 7] days of delivery (or discovery in storage) and evidence/receipts must be provided.
6.5 We shall not be liable for indirect or consequential loss (such as loss of profits, business interruption, emotional loss) except where liability cannot be excluded by law.

7. Payment Terms

7.1 Unless otherwise agreed in writing, payment is due as follows:
7.1.1 A deposit of [e.g. 20 %] upon acceptance of the quotation.
7.1.2 The balance is due prior to or on the date the removal work commences (or on loading) or before unloading at destination.
7.1.3 For storage, charges are payable in advance (or as per our schedule).
7.2 If you fail to make payment by the due date, we reserve the right to:
7.2.1 Refund or withhold further services;
7.2.2 Charge interest on overdue amounts at [e.g. 8 % above the base rate of the Bank of England] per annum, accruing daily.
7.2.3 Charge administration fees for late payment as set out in our schedule.
7.3 You may not withhold or set-off any part of the agreed price for a dispute unless we have accepted this in writing.

8. Postponement, Amendment or Cancellation by You

8.1 You may postpone the date of the move without charge (subject to Our agreement and reasonable notice).
8.2 If You cancel or postpone with less than 48hrs notice we reserve the right to charge an appropriate cancellation fee reflecting our costs (unless we choose to waive this).
8.3 If we incur costs (e.g. van hire, labour, packaging) due to cancellation, you will be liable to cover those reasonable costs.

9. Our Right to Sub-contract, Route & Method

9.1 We may sub-contract the whole or part of the services. These Terms & Conditions shall still apply.
9.2 We have the right to determine the route, method of transport, choice of vehicles and whether we use other customers’ consignments (groupage) unless otherwise agreed in writing.

10. Storage Services

10.1 If You have elected storage, Your goods will be stored at our premises (or our nominated agent’s facility) in a single location or shared facility unless otherwise agreed.
10.2 Storage charges shall apply as agreed and you will be invoiced for such charges.
10.3 We shall review storage charges periodically and will give you at least [e.g. 30 days] written notice of any increase.
10.4 You may visit and inspect the stored goods at reasonable times upon giving prior notice and subject to access conditions.
10.5 When goods are returned from storage to You (or your agent), our liability as storage operator ceases on handing them to you or your authorised representative.

11. Non-Payment, Lien & Right to Dispose

11.1 If you fail to pay any sums due to Us (whether for removal or storage) by the due date then we have a right of lien: we may hold and withhold your goods until all monies owed (including interest/fees) are settled.
11.2 In respect of storage, if payment is more than [30 days] overdue (or such other period as we reasonably determine and in the absence of a written arrangement) we reserve the right to require You to remove the goods and pay all monies due.
11.3 If you do not remove the goods within a reasonable time after such demand, we may sell or dispose of some or all of the goods, at your cost, without further notice. The net proceeds (if any) will be credited to your account. If proceeds do not cover our costs, you remain liable for the balance.
11.4 You agree to indemnify Us in respect of any costs reasonably incurred in exercising this right (storage fees, sale/disposal fees, legal costs).
11.5 The disposal period may be shorter in exceptional cases (e.g. perishable goods, hazardous items) as per our storage policy.

12. Termination

12.1 If all payments are up to date, we will not terminate the storage contract without giving You at least [e.g. one month] written notice.
12.2 If You wish to terminate the storage contract, you must give us [e.g. 14 working days] notice in writing. Charges shall remain payable until the effective date of termination.
12.3 On termination You must arrange removal of Your goods and hand back any keys/access/security items. If you leave goods behind we may clean, remove or dispose at your cost.

13. Inventory, List of Goods & Our Records

13.1 We will prepare an inventory or receipt of goods at collection. Unless You notify us in writing of any omissions or errors within [e.g. 10 days] of the date of our sending, the inventory shall be deemed correct.
13.2 It is your responsibility to check the inventory and raise any concerns promptly.

14. Your Forwarding Address / Notices

14.1 You must supply a forwarding address or correspondence address and advise Us of any change.
14.2 Any notice posted to that address will be deemed received by You within [e.g. 7 days] of posting.
14.3 If You fail to provide or update your address and we incur cost in locating you, you shall bear such cost.

15. Limitation of Liability

15.1 Except as provided in clause 6, our liability under this contract is limited to the sums set out in the quotation and/or the insurance cover.
15.2 We are not liable for delays, loss or damage caused by events outside our reasonable control (force majeure).
15.3 Nothing in these Terms & Conditions shall exclude or limit Our liability for death or personal injury caused by our negligence or for any other liability which cannot be excluded by law.

16. Data Protection

16.1 We will process your personal data in accordance with applicable data protection laws. Our privacy policy sets out how we collect, use and store your data.
16.2 You agree that We may use your contact details to send you service-related notices, invoices or marketing unless you opt out.

17. General

17.1 This contract and these terms are governed by and construed in accordance with the laws of England & Wales (or Scotland/Northern Ireland as appropriate) and the courts of England & Wales (or applicable jurisdiction) shall have exclusive jurisdiction.
17.2 If any provision of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
17.3 No waiver by Us of any breach shall be considered a waiver of any subsequent breach.
17.4 These Terms & Conditions represent the entire agreement between You and Us and supersede any prior promise, representation or agreement unless expressly included in writing.

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FRANK REMOVALS
128 City Road

London

EC1V 2NX
Company no. 16519581
Insurance: Simply Business CHBS5056274XB
Info@frankremovals.com